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Industry expert predicts future of hotels

first_imgAccording to industry experts, the tourism and travel industry has changed dramatically over the last few years, with technology revolutionising the way people travel.Denniston Architects principal designer Jean-Michel Gathy has specialised in luxury hospitality design for over 30 years.Mr Gathy has witnessed the changes first hand and has shared the following five predictions for the future of hotels:1.      Technology is everywhereHe says hotels are becoming “ultra-connected” with customers never travelling without a mobile device, such as a smartphone or tablet.“This is having a big impact on their choice of hotel, sales network and design. For example, we no longer design desks for guest rooms. People work from their bed or at the beach.”2.      Specialist hotelsMr Gathy says while hotels previously offered lots of activities to attract as many guests as possible, now hotels are targeting specific groups.“So we’ll see establishments that specialise in diving, with all the latest equipment and the best instructors, or yoga, cooking classes, wine and so on. This also means that luxury hotels will be more expensive with a wider selection of offers.”3.       Environmentally conscious hotelsAccording to Mr Gathy, respect for the environment has become standard in luxury hotels.“The development of new technologies has brought new solutions for hotels, such as the processing of waste materials and water, more effective insulation, the use of local materials, geothermal energy, solar, wind power, etc. Clean and renewable energies are the future of hotels,” he said.4.      Restaurant sociability and diversityHe says today’s travellers want to chat with locals and interact with fellow guests, which has led to designing bigger tables and areas for people to gather.“The food offer is becoming increasingly diverse. Customers want to take their taste buds on a journey too, so we are building hotels with several restaurants offering different specialities: Italian, French and Asian cuisines.”5.      Management for above and beyond serviceFinally, Mr Gathy says travel review website have changed customer service.“Before choosing a hotel, people check the reviews. Managers need to be extremely vigilant and attend to all guest requests. To do this, you need to introduce systems in order to automate little details. The perception of the hotel is very important too. They need to be careful that it doesn’t appear better than reality, to avoid disappointing people.”Mr Gathy has designed of some of the most iconic hotels in the world, including: Cheval Blanc Randheli in Maldives, Park Hyatt Sanya Sunny Bay Resort in China and The Setai in Miami.In 2006, his career achievements and design skills were recognised, being awarded a Platinum Circle Hospitality Design honouree.Source = ETB Travel News: Brittney Levinsonlast_img read more

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